The University of Lincoln was looking for a more time effective and streamlined way of letting students know about library fines and collecting any monies owed. They discovered Capita’s Keystone solution could provide exactly what they needed to efficiently integrate their existing Library Management System (LMS) with their student virtual learning environment and an e-payment solution.
Simplifying the Process
The University of Lincoln is ranked in the top 25% of all UK HE institutions for student experience but the library staff felt there was room for improvement in the way its fine collection was handled.
The Right Product
The University chose Capita’s Keystone solution to simplify the workflows associated with library fine collection and to improve their service to students. Keystone provides a range of modules that enables organisations to integrate any Library ManagementSystem (LMS), regardless of the core system supplier, with services including student portals, finance and payment systems.
The first stage of the work was to improve the visibility of library accounts, by launching an option to ‘View My Account’ on the frequently accessed student virtual learning environment.This allows students to see any outstanding fines or overduebooks via a single sign-in.
The second part of the process was e-payment integration, and the University of Lincoln used existing supplier WPM Education to handle this. Although unusual, working with two suppliers on this project proved beneficial.
As soon as the ‘View My Account’ option went live on the virtual learning environment, it had a positive impact on the service the library was able to offer.
Improving Student Experience
Keystone’s flexibility to integrate systems from any supplier has helped deliver the result the University of Lincoln was aiming for at the start – an efficient library service that offers an exceptional student experience.View the full case study