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Case Studies

Using Capita InSight to improve housing solutions at North Devon Council

2012 saw the team at North Devon Council favouring Capita InSight as their reporting solution of choice, following a review of solutions available to analyse the performance of services it delivered to the community.

Using Capita InSight to improve housing solutions at North Devon Council
Watch the Magna Housing-Swordfish EDM video case study

Swordfish EDM at Magna Housing Group

Eliminating the paper chase and improving efficiencies with Swordfish electronic document management solution.

Swordfish EDM at Magna Housing Group

Boosting cashflow at the Leeds Teaching Hospitals NHS Trust

The Leeds Teaching Hospitals NHS Trust implemented Capita's payment collection solutions in order to improve the effieciency with which they collect payments from patients.

Boosting cashflow at the Leeds Teaching Hospitals NHS Trust

The Hive case study

The Hive case study - Shared service between Worcester public library and the University of Worcester

The Hive case study

Implementing online payments at Home Group

Home Group provide social housing for 120,000 people across the UK. They have recently implemented Capita's online payment system, significantly reducing the cost per transaction of taking payments from tenants.

Implementing online payments at Home Group

Streamlining financial operations at Leicestershire County Council

Leicestershire County Council saves equivalent of one FTE per year through integration

Streamlining financial operations at Leicestershire County Council
Read the case study about Recovery Incidence Score Calculator

Targeted recovery with RISC at Lancaster City Council

Improved tailoring of communications with more accurate payments avoid backlogs of work

Targeted recovery with RISC at Lancaster City Council

Manchester Metropolitan University

Optimising library systems and transforming workflows

Manchester Metropolitan University

Swansea Metropolitan University

Efficient income collection in libraries

Swansea Metropolitan University

University of Plymouth

Keystone

University of Plymouth