Injecting new life into payments at States of Guernsey Health & Social Services Department
In September 2010, the Guernsey Health & Social Services Department introduced Capita Payment Management's latest browser-based product, greatly extending the capacity for payment processing and leading to significant efficiency savings and improved revenue collection.
The Department is responsible to the States of Guernsey Government 'to promote, protect and improve the health and social well-being' of the people of Guernsey and Alderney. It is the largest employer on the island, with over 2,100 staff and an annual budget of £104 million and provides a diverse range of services to over 60,000 residents and the many visitors to the island.
The number of payments made by card is expected to grow significantly. Major services for which payments will be taken include payments; for 'long term' patients, by staff for services such as accommodation and by non-residents for Accident & Emergency treatment. As well as payments for health services, the system also handles payment for a wide range of community-based services.
The number of staff able to take a card payment will increase to around 30 initially, comprising mainly the department's cashiers, credit control section and staff within the 24-Hour A&E department, with both staff and patients benefitting from the flexibility of the new system.
As well as the reduced cost of taking each card payment, the new system will deliver a range of efficiency savings in the back office and will increase front-office productivity, as well as reducing the security overhead associated with holding cash from payments in areas such as A&E.
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