Providing a range of convenient and highly secure payment options to the citizens of Northumberland County Council, an area formerly served by six district councils and the original county council.
Working closely with Capita Software Services, Northumberland County Council offers citizens a range of convenient and highly secure payment options.
The Council is one of nine newly created unitary authorities that began providing public services in April 2009.
The Council has a population of around 311,000, with around 135,000 domestic properties, around 9,400 businesses and takes housing payments for a stock of around 8,500 properties.
They were looking for a proven and established solution that would deliver extensive functionality, a highly secure card payment environment and a strong return on investment.
Capita offered a complete corporate payment solution at a highly competitive cost. Some of the key factors that led to their solution being selected were:
By encouraging self-service payments and allowing the citizen to make payments around the clock by either internet or automated telephone, the Council has seen a considerable saving in terms of staff time.
In April 2009, Northumberland County Council went live with a range of Capita's Payment Management products including:
Working to tight deadlines, Capita provided the consultancy, project management, implementation and training on all of these products and provided a strong on-site presence during acceptance testing and immediately pre and post go-live.