Northumberland County Council

20 October 2014

Working closely with Capita Software Services, Northumberland County Council offers citizens a range of convenient and highly secure payment options.

The Council is one of nine newly created unitary authorities that began providing public services in April 2009.

The Council has a population of around 311,000, with around 135,000 domestic properties, around 9,400 businesses and takes housing payments for a stock of around 8,500 properties.

They were looking for a proven and established solution that would deliver extensive functionality, a highly secure card payment environment and a strong return on investment.

Capita offered a complete corporate payment solution at a highly competitive cost. Some of the key factors that led to their solution being selected were:

  • Card payments processed using Capita's PCI  DSS Level 1 certified managed service
  • The range of convenient payment options was impressive
  • Capita's Income Management system provided an ideal and highly configurable solution for handling the requirements for integration and reconciliation of multiple back-office systems with the central finance system
  • Excellent feedback from the three existing former district councils that we already provided payment solutions to.

Delivering considerable savings

By encouraging self-service payments and allowing the citizen to make payments around the clock by either internet or automated telephone, the Council has seen a considerable saving in terms of staff time.

The citizen's choice for payment options

In April 2009, Northumberland County Council went live with a range of Capita's Payment Management products including:

  • Counter Receipting for payments by cash, cheque or card (using Chip & PIN devices) at 10 cash offices around the County
  • for contact centre staff to take mail order telephone order (MOTO) payments, where the cardholder supplies their card details. 
  • Speech Recognition and Internet Payments allowing self-service payments via either automated telephone or online.
  • Income Management acts as the central repository for payment details, fund definitions, balances and interfaces, and is supported by a comprehensive range of reports.

Working to tight deadlines, Capita provided the consultancy, project management, implementation and training on all of these products and provided a strong on-site presence during acceptance testing and immediately pre and post go-live.


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