Brunel University

28 November 2014

Efficiency gains alongside student choice using Capita's payment solutions


The background

Brunel University has around 15,000 students from more than 100 countries, around 4,500 of who are in  campus accommodation. With a turnover in excess of £130 million, the University has considerable intellectual, financial and social resources and is a major contributor to the economy and community of the West London area.

The challenge

For any University, securing timely payment of fees is a constant challenge, but one which is considerably aided where the student has a choice of convenient and easy to use payment channels. Traditionally, payment was accepted via an on-site 'cash office', initially by cash or cheque, later extended to include credit or debit card. This facility was only open for payment during core office hours and at busy times, queues would form, something that would be eased by provision of a self-service payment alternative.

The solution

In 2002, the Brunel University website was extended to include the option to pay Online by credit / debit card using Capita's highly secure Internet Payments solution. Students rapidly adopted this form of payment, as it allowed them to pay 24 hours a day, 7 days a week without having to go into the cash office and very often queue to pay. Alongside of this, students or parents can if they prefer, make card payments over the telephone by providing details to a member of the cash office staff who processes the details on the cardholder's behalf.

Brunel takes the secure handling of card data very seriously and all payment solutions incorporate the latest card fraud protection measures. These include Card Security Code for payments made over the telephone and card password validation (Verified by Visa and MasterCard SecureCode — collectively termed 3D Secure) for internet payments.

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Further information