Capita Local Government manages the revenues service at Southampton City Council utilising Capita's software services council tax solution.
In common with many customers, the council tax recovery team found that effective management and collection of increasing levels of arrears post the enforcement stage could be time-consuming with debts stagnating and becoming harder to collect.
The Enforcement Analysis tool provides immediate, detailed information on the progress of cases at enforcement stages, presented graphically making it simple for recovery teams to identify and target debts by year or recovery status.
When Maria Oliver, council tax supervisor, saw the tool demonstrated at a user group she realised that it was going to be an extremely valuable aid to target such arrears.
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