Worthing & Adur: shared service payments

16 June 2016

Taking payments using Capita's shared service solution

Working closely with Capita Software Services, two neighbouring councils offer their citizens a range of convenient and highly secure payment options.


In 2007, two West Sussex councils - Adur District Council and Worthing Borough Council - formally agreed to enter into a joint working partnership for the delivery of their local services using a single workforce and senior officer structure.

The challenge

In late 2008, the partnership started to explore the opportunities that a shared service solution could bring in the area of payment collection.

The solution

The implementation was carried out as a single project, with joint project planning sessions and the opportunity for shared training sessions.

The benefits

Terry Cutler (Finance Manager) had a key role in the selection of the new system and outlined some of the major drivers behind the project, stating 'We wanted to replace our existing systems with a shared service that could support a range of convenient payment channels and was PCI DSS compliant. The shared service option made for markedly reduced costs, both as regards procurement and also in the on-going management and maintenance overhead."

Next steps

Adur are part of the CenSus partnership, which includes two other councils within the county, so the solution brings with it the potential for payments to be taken on behalf of other councils within the partnership.

About Capita's managed service

Capita's highly secure and established managed service portfolio includes a range of products to process card payments via the Internet, touch tone, SMS text, speech recognition and on-site Chip & PIN.


Click here to read the full case study


Further information