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Seeking to bring property repairs in-house and improve customer services, The Royal Borough of Kensington and Chelsea TMO turned to Capita's OPENContractor and Capita TotalMobile solutions to improve efficiencies and boost customer satisfaction.
See how Watford Borough Council and Three Rivers District Council are using a shared service from Capita for payment collection and income management.
Taking payments using Capita's shared service solution
2012 saw the team at North Devon Council favouring Capita InSight as their reporting solution of choice, following a review of solutions available to analyse the performance of services it delivered to the community.