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To overcome backlogs in benefit changes in circumstances, Fenland implemented a range of measures to help provide efficiencies, including Capita's ATLAS Automation software.
Luton Borough Council's customer service strategy focuses on self-service channels for residents and improving customer satisfaction. By implementing Capita's Connect solution, the council has achieved both while freeing up valuable staff resource.
See how East Riding of Yorkshire Council are now achieving £700,000 per year in savings - via mobile and agile working, improving their planning and increasing the productivity of their repairs management - through their partnership with Capita.
Cornwall Council work with Capita to standardise their services for tenants.
For many small local authorities, to realise the economies of scale would be an advantage, but few are in a position to take that step.