Swansea Metropolitan University


22 January 2016

Background

Until recently, Swansea Metropolitan University's process for handling library income had been under pressure.

Like many libraries across the country, Swansea Metropolitan University was dealing with more money from a wider variety of sources than ever before.  Managing the income from penalties, fines and an increasing range of chargeable services and products represented a significant challenge.

Swansea Metropolitan University required a solution to tackle the time consuming process of managing audits and workflows; one that could combine the everyday tasks of an issue desk with the ability to take, account and report frontline payments.

 

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