London Borough of Brent


26 January 2016

e-Learning solution for benefits training

The challenge

The London Borough of Brent realised that in order to achieve successful transformation of its benefits service it required an innovative and flexible training solution. Under pressure to deliver more training, the Council was struggling to balance its training needs against the resources it had available to deliver training. It needed a practical approach to training that was accurate, up-to-date and would utilise resources that were already available.

The solution

Following a comparison exercise with alternative products, the Council selected Capita's local government services e-learning package, HBLearning, to complement its in-house training team. This decision was based on the fact that HBLearning comprises various learning techniques including flowcharts, case studies, worked examples and data tables — providing a different approach to traditional training material by incorporating graphic imagery that stimulates learning by applying visual association of rules and real life situations to the theory.

The benefits

The introduction of HBLearning has enabled the Council's training team to increase the amount of training it delivers and bring training needs up to date, with noticeable improvements identified in the legislative knowledge and confidence of staff. The flexibility of the e-learning solution facilitates alternative training methods with the material being available 24/7 to everyone involved in the benefits Service, including staff based at off-site locations and home workers. The key benefits to the Council since implementing HBLearning include; an increase in the amount and availability of training provided, improved staff knowledge and confidence, improved service delivery and staff retention the benefits service.

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Further information