Achieving cost savings through consolidation with Capita.
Conwy CBC regularly investigates options to improve their bill and notification creation and delivery process. Resulting from a recent review, three cost saving and customer satisfaction improvements were identified:
After careful consideration, Capita’s ProPrint software solution was purchased. The new software was primarily implemented by the council’s staff, with some consulting assistance from Capita’s partner XLPrint.
The new software and processes have assisted the council’s downstream approval process as the different document stacks are passed quickly to the relevant reviewer without the need to manually separate the finished documents.
Based on the results of using Capita’s ProPrint over the first nine months, Conwy CBC estimates achieving the following savings and benefits:
The next step for the council is to offer citizens and businesses the option to receive bills and notifications via email. With this consideration, the council is now working on an email campaign to offer electronic delivery to residents, landlords and businesses. This development will represent significant additional savings over the next few years.
Conwy County Borough Council has been delighted with the flexibility of Capita’s ProPrint and the consultants’ support, and it continues to explore the software’s capabilities to further improve customer satisfaction and reduce costs.
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