Reducing single person discount fraud across East Sussex

25 August 2015

The challenge

Against a backdrop of austerity, local authorities within East Sussex County Council wanted a more effective way to identify and tackle the number of residents making fraudulent claims for single person discount across the region without placing any additional pressure on existing resources. The aim was maximise revenue from council tax collection, keep future council tax costs down for all citizens and crack down on fraud levels across the county.

Our solution

Working in partnership with local authorities in East Sussex, Capita carried out a council tax single person discount review of residents across the region. During the process, Capita reviewed 53,449 cases of residents’ eligibility to single person discount across the County Council, Eastbourne, Hastings, Lewes, Rother and Wealden Councils. As a result, 2,995 cases were found to be claiming discount they were not entitled to. The review saved the councils £938,000 to be re-allocated back into council budgets and spent on services.

“This is a great example of partnership working and the money that has been saved will help councils to protect their budgets and services. The single person discount is there to help ease the financial burden of residents living on their own and it’s important that only those who really need to receive this benefit are claiming.”
Councillor Keith Glazier, Deputy Leader of East Sussex County Council


Download the full case study.


Also read the single person discount review brochure