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Working together to get claims right first time.
Against a backdrop of austerity, local authorities within East Sussex County Council wanted a more effective way to identify and tackle the number of residents making fraudulent claims for single person discount across the region without placing any additional pressure on existing resources.
Working closely with Capita to implement a shared service payments solution, the neighbouring local authorities of Weymouth & Portland Borough Council and West Dorset District Council can now offer their citizens a range of convenient and highly secure payment options.
Re-shaping the back office to reduce costs and enhance service delivery
Improving customer services at Radian