Portsmouth Water


03 April 2016

Capita payment solutions helping the revenue flow at Portsmouth Water

Portsmouth Water is an independent water supplier, serving around 280,000 households and 20,000 businesses in South East Hampshire and West Sussex. This area includes the large towns and cities of Portsmouth, Fareham, Gosport, Havant, Bognor Regis and Chichester and generates an annual turnover of almost £34m for water supply (sewerage services are provided by Southern Water).

Customers quick to adopt self-service payments

With the option to pay by card being available around the clock, customers have been quick to adopt the self-service payment facilities available, which in turn bring efficiency savings to the Company, most notably as these payments are received without any requirement for staff involvement.

About Capita's Managed Service

Capita's highly secure and established managed service portfolio includes a range of products to process card payments via the Internet, touch tone, SMS text, speech recognition and on-site Chip & PIN. Managed by a dedicated team, the solution is used by over 150 organisations who each month process around 500,000 payments with a total value of almost £65 million*.

View the full Portsmouth Water case study