With Capita's Visit Manager, Rochford's field officers are able to plan and schedule visits effectively on their mobile devices, minimising wasted time and fuel on unnecessary travel, plus removing the need for any data re-keying back in the office. Read about their experience in this new case study.
Local authority visiting officers play a crucial role in providing accurate information to the revenues and benefits teams. With Capita's Visit Manager, officers are able to plan and schedule visits effectively, minimising wasted time and fuel on unnecessary travel. Reducing the need to visit the office and manually update back office records also makes best use of their time and any requirement for manual keying.
‘Visit Manager is really very good – it does exactly what it says. I can very easily select the visits I want to download and schedule, meaning there is much better control over my work, and better visibility for management.’
Barry Harman, Visiting Officer, Rochford District Council
Read the full case study and the benefits Rochford have achieved with Visit Manager here.